Customer Service

At Dreamtime Tales Ltd we pride ourselves on the quality of our product and our customer service.

To all our customers we offer the following guarantees:

1. A 100% Money Back Guarantee

If for any reason you are unhappy with your Dreamtime Tales product purchased on this website, we will refund 100% of the purchase price (less postage) providing that the product is returned to us within 7 days of receipt. The purchaser must cover the cost of returning the goods to us and the goods must be received in a resaleable condition for a refund to be issued. For more information see our terms and conditions

2. A 100% Audio Guarantee

All our CDs are professionally replicated. They are not burned via a computer process. We can therefore offer a 100% audio quality guarantee. In the highly unlikely event that the CD you receive does not play correctly, we will supply you with a replacement product on receipt of your faulty goods. For more information see our terms and conditions

3. A Secure On-line Payment System

We offer all our customers a secure online payment system. We use Direct Payment Solutions (DPS) to secure all payments and the Bank of New Zealand is our merchant bank. No employees or directors of Dreamtime Tales have access to any credit card details submitted for online payments. For more information see our terms and conditions

4. Despatch Within 48 Hours Of Receiving Orders

We endeavour to despatch all orders received within 48 hours of them being placed. The estimated time of delivery will vary depending upon where the product is to be delivered to.


If you have any queries about our guarantees or our commitment to great customer service, please do not hesitate to contact us.